Job Description
Role: Network Subject Matter Expert (SME)
Location: Birmingham, UK
Key Responsibilities
Network Operations and Support
Act as a Technical SME escalation contact for complex Network issues
Provide Level 3/SME support for Networking services
Lead troubleshooting for incidents, outages, performance issues, and service degradation.
Manage Network devices including firewalls, routers and Cloud Networking Services etc.
Monitor Network environments and proactively identify risks, anomalies, and performance bottlenecks.
Service Delivery & Governance
Support 24×7 Managed Services operations with on-call rotation as required.
Review and improve operational runbooks, SOPs, and knowledgebase articles.
Participate in service reviews, RCA discussions, and problem‑management activities.
Ensure environments comply with security, governance, and operational standards.
Work closely with Service Delivery Managers to ensure SLA/SLO adherence and customer satisfaction.
Strong knowledge and hands-on experience with Palo Alto firewalls (VM-PA).
Proficiency in working with Firewall Management platforms such as Strata Cloud Manager / Panorama
Familiarity with Global Protect.
Experience / Understanding of Cloudflare
In-depth understanding and practical experience with routing protocols, particularly BGP.
Expertise in configuring prefix-lists, route-maps, and BGP filters.
Hands-on experience with or knowledge Meraki MX and vMX devices and wireless technologies
Experience working with Cisco ISE.
Practical experience in Azure Networking, including Azure routing and network security groups (NSGs).
Required Skills & Experience
5–8 years in Network services role
Strong hands-on experience with Palo Alto
Solid understanding of Networking and security concepts
Strong ability to troubleshoot Network related system, platform, and application-level issues.
Experience with monitoring tools such as Solarwinds
Familiarity with ITSM processes (Incident, Change, Problem).
UK Security Clearance preferred (or should be eligible for Clearance)
Desirable Skiils & Experience
Experience in Neworking design
ITIL Foundation
Cloud platform knowledge (Azure/AWS/GCP)
Key Attributes
Strong ownership and accountability.
Excellent analytical and troubleshooting skills.
Clear communication with both technical and non‑technical stakeholders.
Ability to work under pressure during major incidents.
Customer-first mindset aligned with Managed Services delivery.
Self managing in terms of time and having multiple deliverables.