Job Description
1. Job Overview:
We are seeking a skilled and customer-focused 2nd Line IT Support Engineer to join our dynamic IT support team. The ideal candidate will have a strong technical background, with experience in troubleshooting, diagnosing, and resolving complex IT issues. You will be responsible for providing timely and effective support to end-users, managing escalated issues, and ensuring a high level of service across various IT systems.
Key Responsibilities:
Provide 2nd line support for hardware, software, and network issues, escalating to 3rd line when necessary.Diagnose and resolve escalated IT incidents related to desktops, servers, networks, and other IT infrastructure.Manage and support Windows OS environments, Active Directory, Office 365, and other enterprise systems.Configure, maintain, and troubleshoot network devices such as routers, switches, and firewalls.Monitor and maintain IT systems, performing regular health checks and proactive maintenance.Collaborate with 1st line support engineers to ensure seamless issue resolution and knowledge sharing.Document IT issues, solutions, and processes in the ticketing system.Assist in IT projects such as system upgrades, migrations, and new technology implementations.Provide exceptional customer service and ensure timely communication with end-users.Stay up-to-date with the latest industry trends and technologies to continuously improve support services.
Skills & Experience:
Proven experience in a 2nd line IT support role.Strong troubleshooting skills with Windows operating systems and Microsoft Office suite.Experience with Active Directory, Group Policy, DNS, DHCP, and other core networking services.Familiarity with virtualization technologies (, VMware, Hyper-V).Knowledge of network infrastructure including TCP/IP, routers, switches, firewalls, and VPNs.Experience with ticketing systems and remote support tools.Excellent communication skills, both written and verbal.Ability to work under pressure and prioritise tasks effectively.
Benefits:
Competitive salary and benefits package.Opportunities for career development and progression.Training and certification programs.Friendly and collaborative work environment.
If this role would be of interest, then please apply to this advert and I will be in contact to give you more detail.
Fruition are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.