We are working closely alongside a Local Authority in Plymouth to assist with the appointment of a Business Support Officer, on a 4-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration
Rate of Pay: £13.26 - £17.14 per hour
Responsibilities:
* Deal with enquiries, providing advice and guidance to customers
* Check applications, consider evidence, make decisions and produce documents based on set criteria
* Undertake routine planned administrative support to a range of teams across the council, including inputting information into relevant databases to support data quality
* Communicate with customers in a variety of ways as required e.g. face, online, over the phone, providing clear information about how to access services
* Book appointments, where required, according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments, where necessary.
* Accurately update information on relevant systems e.g. Academy, Civica, Carefirst
* Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g. financial transactions for chargeable services.
Qualifications:
* GCSEs A*- C (9-4) or equivalent in English and Maths.
Requirements:
* A willingness to undertake appropriate learning and development as required
* Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook.
* Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
* Experience of providing an effective and efficient business support service to customers
* Administrative experience with an understanding of office procedures.
Please note:
* You should be available to work immediately or at a short notice.
* You should have right to work in U.K
* This role requires an basic DBS
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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