Company Overview Our client is a growing alternative / serviced accommodation provider offering high-quality, fully furnished apartments and homes for short, medium and long stays. They have been proud to do so for 26 years! Their mission is to deliver exceptional guest experiences through operational excellence and attention to detail. They are seeking an enthusiastic, proactive Operations Executive to join their dynamic team. Role Summary As an Operations Executive, you will be responsible for supporting the day-to-day management of our client’s accommodation portfolio. You will ensure their properties are maintained to a high standard, coordinate housekeeping and maintenance, manage supplier relationships, and contribute to delivering a seamless guest experience from check-in to check-out. Key Responsibilities: Coordinate daily operations across multiple serviced accommodation units. Schedule and oversee management of compliance, operations, and maintenance teams. Conduct regular inspections to ensure quality standards are met. Monitor and manage inventory levels (linen, toiletries, consumables, etc.). Assist with guest check-ins/check-outs and resolve on-site issues promptly. Liaise with external suppliers and contractors for repairs, compliance, and servicing. Respond to guest queries and complaints with professionalism and urgency. Maintain up-to-date records of property status, maintenance logs, and operational KPIs. Support onboarding of new properties into the portfolio (setup, furnishing, compliance checks). Collaborate with other departments including reservations, customer service, and finance. Requirements: Proven experience in operations, hospitality, property management, or serviced accommodation. Strong organizational and multitasking skills with a high attention to detail. Excellent communication and interpersonal abilities. Ability to thrive in a fast-paced, dynamic environment - no two days are the same! Tech-savvy – comfortable using property management systems (PMS), Google Workspace/MS Office, and task management tools. Driving license and access to a vehicle (preferred or required depending on the area). Desirable: Knowledge of Health and Safety regulations and property compliance. Understanding of short-term rental industry platforms (e.g. Rightmove, Zoopla, Booking.com, VRBO). What They Offer: Competitive salary and performance-based incentives. Opportunities for career progression in a growing company. Supportive, team-oriented work environment. Employee discounts on accommodation stays. Training and professional development opportunities.