IT Support Apprentice Apply From: 08/10/2024
Learning Provider Delivered by QA LIMITED
Employer TATA CONSULTANCY SERVICES LIMITED
Vacancy Description Provide second line support in relation to incidents and service requests, adhering to ITIL process
Participate in an on-call rota service to provide out of hours support where necessary
Supporting Microsoft Office products 2007 – 2016, Office 365
Working with Commercial Off The Shelf (COTS), bespoke developed systems and Software as a Service (SaaS)
Production and maintenance of technical and procedural documentation
Ensure that incidents and service requests are being correctly prioritized and resolved within SLA’s
Deployment of hardware and software
Execution of scheduled monitoring checks
Provide advice and resolution on the correct use of supported systems (either desk side or remotely)
Provide active directory and exchange administration
Mobile device administration
Travel to customer locations to support projects/deployments as required
Key Details Vacancy Title IT Support Apprentice
Employer Description Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses for the past 50 years. We believe innovation and collective knowledge can transform all our futures with greater purpose.
Vacancy Location The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF
Wage Frequency Custom
Number of Vacancies 1
Vacancy Reference Number 1000280713
Key Dates Apply From 08/10/2024
Closing Date For Applications 2024-11-01 23:59:59
Interview Begin From Possible Start Date 2024-11-11 00:00:00
Training Training to be Provided QA will deliver an Azure Cloud Support Specialist apprenticeship which follows the industry recognised Information Communications Technician apprenticeship standard. Functional Skills Level 2 in English and maths will be provided for those without GCSE Grade 4/C (or equivalent) if required. Training schedule has yet to be agreed. Details will be made available at a later date.
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Learning Provider QA LIMITED
Skills Required Communication skills
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