Resident Advisor
Location: Belfast BT1
Hours: Monday to Friday 9.00am to 5.30pm 37.5 hours per week
Contract: Temporary ongoing starting ASAP
Pay Rate: £12.22 per hour
About the Role
We are looking for a friendly, approachable, and proactive Resident Advisor to join our student accommodation team. This is a people-focused role at the heart of the residence, supporting students and helping create a safe, welcoming, and inclusive environment.
Key Responsibilities
Meeting and greeting students, visitors, and contractors in a professional and warm manner
Acting as the first point of contact for accommodation-related queries
Supporting students with any issues relating to their accommodation
Providing guidance on residence policies and procedures
Covering reception duties, including answering calls and emails
Logging maintenance requests and liaising with relevant teams
Assisting during student arrivals, departures, and key collection
Supporting wellbeing initiatives and community-building activitiesWhat We’re Looking For
Excellent communication and interpersonal skills
Calm and confident approach to problem-solving
Strong organisational skills and attention to detail
Ability to handle sensitive situations with discretion
Good IT skills (email, booking systems, Microsoft Office)
Previous experience in customer service or student accommodation is advantageousIf you are enthusiastic about supporting students and enjoy working in a fast-paced, people-centred environment, we would love to hear from you