This is a Private Banking Manager position at our Newcastle branch. You will be responsible for the maintenance and development of a customer portfolio, winning and onboarding new customers through proactive business development activities. You will have full responsibility for all aspects of customer relationships within the portfolio (excluding Regulated Mortgage activity), including preparation of credit applications, customer analysis, annual reviews, documentation completion, covenant compliance and profitability.
Main Responsibilities
* Maintain and develop a portfolio of private banking customers, building relationships and ensuring customer satisfaction through excellent customer service.
* Identify, meet, and win prospective new customers and introducers by outlining our services and facilities.
* Demonstrate a sound understanding of and ability to work within the Bank's Credit Policy, ensuring lending decisions are within the discretion awarded by the Branch Manager.
* Interpret financial information, evaluate lending propositions, assess and formulate risk ratings, and structure transactions.
* Use the appropriate Bank systems to complete credit applications and annual reviews.
* Develop and maintain a sound understanding of the local market and maintain relationships with professional firms and introducers.
* Have a demonstrable understanding of the products offered by Handelsbanken and a good knowledge of competitor products, relevant industry and market‑driven trends.
* Perform general administration: prepare legal documentation for accounts, personal loans and mortgages, maintain customer files (including CDD/AML requirements), prepare annual reviews and process payments.
Ideal Candidate
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* Excellent customer service skills.
* Good understanding of the Bank’s credit processes and personal customer product offering.
* Attention to detail and a methodical approach; structured work practice and a strong sense of administrative order.
* Excellent verbal and written communication skills.
* Ability to build strong professional relationships at all levels and represent Handelsbanken effectively.
* Interpersonal skills and ability to work well with people at all levels.
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence and a long‑term approach to customer relations. Each Handelsbanken branch operates as a local business, enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the needs of the individual customer, not on the sale of specific products.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. We are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio‑economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
What is in it for you?
* Wide range of learning and development opportunities, empowering and enabling colleagues to take ownership of their own development.
* Competitive salary and an extensive range of benefits, including private medical insurance, income protection and life assurance.
* Market‑leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds).
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support, e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
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