Overview
We are proud to deliver the Welsh Government's Baby Bundle scheme — a programme providing essential items to help every newborn in Wales get the best start in life. The bundles also encourage expectant mothers to engage with maternity and antenatal services. This is a proven initiative tackling deprivation, improving health, and supporting parents.
We are now seeking a motivated and empathetic Contact Centre Team Leader to oversee our Baby Bundle Contact Centre team.
Role Purpose
As the Contact Centre Team Leader, you will manage and support a team of five Contact Centre Operators who handle registration and enquiries for the Baby Bundle scheme. You will ensure accurate data entry, effective call handling, and high-quality service delivery. You will also produce management information (MI) reports, support continuous improvement, and act as a key point of contact for complex or escalated queries.
Job Type: Full-time
Pay: From £35,256.00 per year
Benefits:
* Company pension
* Free parking
Language:
* Welsh (preferred)
Work Location: In person