Job Description
Initial 3‑Month Contract - Hybrid Working \nLocation: Birmingham\n\nHays is proud to be partnering with a local council to recruit a Senior Service Designer to support a major transformation programme focused on enhancing customer experience. This is an exciting opportunity to influence high‑impact services and shape the way residents interact with the council.\n\nAbout the Role\n\nAs a Senior Service Designer, you will be responsible for designing end‑to‑end services within complex, multi‑layered environments. You will work closely within multidisciplinary teams to deliver new and improved services based on user needs, organisational goals, and evidence‑based insight.You will directly lead the design of complex, high‑risk and interdependent digital services-working from discovery through to live, often across multiple product teams concurrently.
A key part of the role is contributing to the council's design standards, patterns, and community, ensuring that user‑centred design is embedded in everything we do.\n\nKey Responsibilities\n\nWork collaboratively with large and complex service areas to develop digital transformation plans.\nMap service and user journeys to identify opportunities for redesign, transformation and streamlining.\nPrototype and wireframe interactions to support c...