Overview
We are currently looking for a full-time Receptionist to join our existing Client Care Team. The role involves welcoming clients and their pets, answering telephone calls, booking appointments, dispensing medication and taking payments, along with daily administrative tasks. The waiting area must be kept fresh, clean and welcoming at all times. You will relay client queries to vets or nurses and respond to clients. Note: this role is not part of our Clinical Staff Team and will not involve working directly with animals.
Responsibilities
* Welcoming clients and their pets, answering telephone calls, booking appointments, handling dispensed medication and taking payments, and performing daily administrative tasks
* Maintain a clean and welcoming waiting area
* Relay client queries to vets or nurses and respond to clients
* Provide high-quality client care throughout the client journey
Rota and Hours
This is a full-time permanent role working 40 hours per week on a rota basis. Shifts include a mixture of early and late shifts, with participation in Saturday morning rota.
Our ideal candidate / Qualifications
* Exceptional interpersonal skills gained from previous experience
* Ability to communicate efficiently with clients during stressful or emotional times
* At least 2 years' experience in a client-facing environment
* Computer literacy
* Excellent telephone manner
* Veterinary practice knowledge/experience would be desirable
* A caring, can-do attitude with a compassionate approach to clients
About Us
Earlswood Veterinary is a leading, RCVS accredited, general and referral small animal veterinary hospital in Belfast. We seek to offer the highest possible standard of care across the practice and throughout the client journey. You will be joining a vibrant and enthusiastic team of receptionists in being an important part of that journey.
Benefits
* Competitive salary and benefits listed below
* 6.6 weeks annual leave
* Additional annual leave for your birthday
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits – discounts and cashback with retailers
* Pension scheme
* Discounted staff pet care
Location: Antrim, Northern Ireland, United Kingdom
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