Re you an experienced customer service or client services professional who enjoys leading from the front, improving processes, and building strong client relationships?
An exciting opportunity has arisen for a Client Services Team Leader to join a growing, purpose-driven consultancy in Exeter.
This is a hands-on role where you'll support key clients whilst helping shape and develop a modern, customer success-focused service function.
Working closely with internal teams and managing a small Client Services team, you'll play a key role in delivering an outstanding customer experience across a portfolio of B2B clients.
The Role:
- Managing and supporting a portfolio of key client accounts
- Leading and supporting a team of Client Services Managers
- Handling escalations, billing queries, contract issues, and service-related enquiries
- Supporting onboarding and ensuring a positive customer journey
- Helping improve workflows, processes and service delivery standards
- Working closely with Sales and Consultants to supp...