Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield.
Main Responsibilities:
* Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
* Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment.
* Day to day monitoring and management of Bodycote infrastructure in the field.
* Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
* Engagement in new and upcoming IT related projects relating to upgrades and service improvement.
* Representing Group IT within the business and at all times delivering world class customer service.
* Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations.
Required qualifications, experience and skills:
* Broad knowledge of Windows Server and Client operating systems, with a strong technical background in Microsoft technologies including, but not limited to, Group Policy, Active
* Directory, DNS, DHCP, Exchange, NTFS, and file-sharing permissions.
* Familiarity with mobile operating systems, including both Android and iOS.
* Understanding of backup technologies and best practices for data safeguarding.
* Solid grasp of networking fundamentals (LAN, WAN, and switches).
* Experience with antivirus technologies, preferably Sophos.
* Working knowledge of ITIL-based processes.
* Up-to-date with current technology trends and developments.
* A flexible approach and excellent interpersonal skills – the ability to work independently and collaboratively as part of a team is essential.
* Professional and confident in dealing with customers, suppliers, and peers at all levels.
* Exceptional written and verbal communication skills.
* Strong active listening and analytical abilities.
* Ability to perform well and deliver results under pressure in a fast-paced environment.
* Willingness to travel and stay away from home as required.
Desirable, experience and skills:
* Minimum of 5 years' experience in a customer facing role supporting a complex Windows based environment.
* ITIL Certified to Foundation Level.
* Working knowledge of Microsoft cloud-based technologies such as, Office 365 and Azure Administration.
* Knowledge of Asset Management and Mobile Device Management technologies such as Intune.
* MCSE, MCSA, MCDST or equivalent qualifications in line with the above technologies.
Salary / package:
* Competitive salary.
* Pension – match contribution from 4% – 10%.
* Life Assurance – 2 x annual salary rising to 4 x if join Company pension.
* Free parking on all sites.
* Free refreshments provided.
* An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
* 25 days holiday plus national holidays.
How to Apply: Please send us your CV along with your salary expectations.
Note: If you do not hear from us within two weeks, please consider your application unsuccessful on this occasion. However, we will retain your CV on file and may contact you should a suitable opportunity arise in the future.
We wish you the best of luck in your job search
Job Types: Full-time, Permanent
Pay: From £35,000.00 per year
Work Location: Hybrid remote in Macclesfield SK10 2XF