Overview
A rapidly expanding FMCG business based in the Prescot area are looking for a Logistics & Customer Service Coordinator to join their team. As Logistics & Customer Service Coordinator you will support day to day supply chain and customer operations. You will manage order processing, logistics coordination and customer communication; ensuring performance is tracked and issues are resolved efficiently.
Responsibilities
* Manage and process customer orders across all channels, ensuring accuracy and on-time fulfilment.
* Respond to customer enquiries and complaints, recording correspondence, arranging replacements, and resolving delivery issues with carriers and hauliers.
* Collaborate with 3PL warehouse partners to track stock, update shipping information, resolve address discrepancies, and prepare commercial invoices when required.
* Maintain accurate customer records in Business Central, including pricing updates and product information.
* Communicate with international customers regarding orders, payments, invoicing, and shipping documentation.
* Investigate and resolve issues related to deliveries, debit notes, fines, or damages, escalating disputes where appropriate.
* Monitor and report supply chain KPIs, including OTIF performance, shortages, damages, and delivery failures.
* Prepare monthly sales and performance reports for B2B and D2C channels.
What You’ll Bring
* Strong organisational skills with the ability to manage a varied workload and meet tight deadlines.
* Excellent written and verbal communication skills for effective interaction with customers, logistics partners, and internal teams.
* Proactive problem-solving skills, with experience handling delivery and service issues.
* High attention to detail and accuracy in order processing, customer data management, and shipping documentation.
* Solid IT proficiency, including ERP/CRM systems, plus strong Excel, Word, and Outlook skills.
* Background in supply chain, logistics, or customer service, ideally within manufacturing or FMCG.
* Understanding of international shipping processes, 3PL operations, and retail platforms such as Amazon Vendor (advantageous).
* Strong numerical ability, with experience producing KPI and performance reports.
About the job
Contract Type: Permanent
Specialism: Procurement & Supply Chain
Focus: Supply Chain
Industry: Logistics Distribution and Supply Chain
Workplace Type: Hybrid
Experience Level: Associate
Location: Prescot
Salary: £35,000 - £40,000 per annum
Job Reference: KT6HBP-2016E77C
Date posted: 9 September 2025
Consultant: Susannah Meadows
To apply for the role please send your CV to susannah.meadows@robertwalters.com
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
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