Job Description
Job Title: Housing Officer (Housing Management & Coordination)
Service: Housing Services
Reports to: Housing Services Team Leader
Role Purpose
To deliver a comprehensive housing management service to council tenants, supporting tenancy sustainment, enforcing tenancy conditions, and contributing to safe, well-managed communities in line with council policies, legislation, and values.
Key Responsibilities
* Manage day-to-day housing management for general needs council properties
* Act as the main point of contact for tenants, providing advice and support via visits, interviews, phone, and written correspondence
* Support new tenants through settling-in visits and ongoing tenancy management
* Investigate and manage breaches of tenancy, including anti-social behaviour, neighbour disputes, and enforcement action up to court proceedings
* Work with internal teams and external agencies to sustain tenancies through a multi-agency approach
* Assess tenants’ financial circumstances and refer to income, benefits, and specialist support services
* Carry out estate inspections and health & safety checks, taking appropriate remedial action
* Process tenancy changes including transfers, mutual exchanges, and succession
* Maintain accurate records, case notes, and reports on housing management systems
* Promote tenant engagement and community cohesion
Other Requirements
* Attend court and multi-agency meetings when required
* Provide operational support to Independent Living staff
* Ensure compliance with housing legislation, safeguarding, data protection, and health & safety requirements
Working Conditions
Mix of office-based, estate, and home-visit work
Occasional evening meetings
Full UK driving licence required
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