Summary
A fantastic opportunity to join our administration team as our apprentice to provide high quality primary health care through a multi disciplinary team approach and personalised care.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Month 1 - £7.55ph. Month 2 - £8.50 ph. Month 3 - £9.50 ph. Month 4 & 5 - £10.50ph. Month 6,7,8 &9 - £11.50ph Month 10 onwards £12.12 ph
Training course
Business administrator (level 3)
Hours
As part of a rota, provide administrative duties for the health centre up to 5 days a week between 08:30 - 18:00 Days and shifts are to be confirmed.
37 hours 30 minutes a week
Start date
Monday 11 August 2025
Duration
1 year 4 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre
* Registering patient arrivals within the health centre
* Answering the telephone, transferring calls and taking messages
* Taking enquiries and requests for repeat medication from patients
* Keeping waiting area, a safe environment for all users
* Dealing with incoming and outgoing post
* Filing patient notes (both electronic and paper)
* Dealing with new and temporary patient registrations
* Ensuring all letters and samples are ready for courier collection
* Updating patient demographic changes on system
* Liaise with other support services when needed
* Any other reasonable duties
Where you'll work
THE HEALTH CENTRE
WHITLEY ROAD
WHITLEY BAY
NE26 2ND
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WOODSPEEN TRAINING LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard:
Level 3 Units included in the programme include:
* The organisation
* Business fundamentals
* Decision making
* Project management
* Managing performance
Requirements
Desirable qualifications
GCSE in:
* English (grade C/4 or above)
* Maths (grade C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience