Job Description
Description
As a Site Supervisor, you will be responsible for resources associated with the repair and maintenance of the wastewater network across specific network areas for our client.
You will supervise operational repair and maintenance support to resolve issues such as poor supplies, no water, leaks, and water quality issues. Activities include repairing burst mains, leak repairs, stop tap repairs, equipment installation, investigations, and tracing supplies. You will provide operational leadership, ensuring work is delivered safely, on time, within budget, and meets our client’s expectations. In addition to health and safety, customer service is critical to the client.
Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence a dramatic improvement in the C-MeX measure and demonstrate leadership skills to genuinely care about the customer ratings of Network Plus’s metering services.
You will collaborate with the scheduling team to ensure repair and maintenance work is delivered on time according to the schedule. You will also communicate with customers impacted by our work as needed.
Key Responsibilities
1. Operational supervisory responsibility for water repair and maintenance teams and their daily activities.
2. Organize labour in the most cost-effective way, including recruitment, disciplinary actions, wages, and absence management.
3. Manage resources such as materials and plant.
4. Ensure accurate documentation of work undertaken, including photographs and meter asset details.
5. Regularly visit local sites to review progress and performance, ensuring standards are maintained.
6. Conduct monthly team briefings, coaching, and development to help teams reach their potential.
7. Complete team inspections, ensuring compliance, quality, and right-first-time operational delivery.
8. Act as a Health & Safety Representative, conducting safety inspections, raising issues, and investigating incidents.
Experience and Qualifications
* Relevant qualifications, e.g., NRWSA at supervisory level.
* Health & Safety qualification (advantage).
* Experience working in utilities.
* Supervisor Street Works qualification.
* Deep excavation knowledge and experience.
* Good verbal communication skills.
* Strong management skills.
* Financial and commercial awareness.
* Proficient in Microsoft Excel and Word.
* Full UK driving license.
* First Aid at Work, Abrasive Wheels, Manual Handling certifications.
Salary and Benefits
We offer a competitive salary based on experience along with a comprehensive benefits package.
Equal Opportunity and Inclusion
Network Plus is proud to be an Equal Opportunity Employer, celebrating diversity and nondiscrimination. We are Armed Forces-friendly and welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.
We prioritize privacy and data security; by applying, you agree to our privacy policy.
About Network Plus
Network Plus is an award-winning company providing essential utility and infrastructure services across the UK. We value diverse experiences and perspectives and are committed to creating an inclusive environment where everyone can thrive regardless of background or circumstances.
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