NIGHTS MANAGER
McPhee Staffing is recruiting for a Nights Manager role on behalf of a prestigious 3AA Resort in Burton on Trent.
Do you thrive on making people feel welcome and ensure they have a memorable experience?This is the perfect opportunity for a passionate individual to join our Front of Office department and oversee all hotel operations during the night shift.
Your Responsibilities:
* Oversee and coordinate all hotel operations during your shift.
* Conduct regular inspections of all areas, including front office, housekeeping, public spaces, and food & beverage outlets.
* Welcome and assist VIP guests.
* Handle guest complaints and escalate serious issues to management.
* Ensure adherence to all front office policies and procedures.
* Possess strong knowledge of front office systems, backup procedures, and system recovery.
* Manage the night audit function, including monitoring wake-up calls and facilitating check-in/check-out processes.
We're looking for someone with:
* A passion for hospitality and a genuine desire to make guests feel at home.
* Excellent leadership and organizational skills.
* The ability to handle multiple tasks simultaneously and prioritize effectively.
* Strong problem-solving and conflict-resolution skills.
* A meticulous eye for detail and a commitment to upholding high standards.
* Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
Benefits:
* Competitive salary.
* Complimentary access to the resort's leisure and spa facilities.
* Free parking on-site.
* Discounted rates on overnight stays, spa treatments, and food & beverage.
* Comprehensive training and development program.
* Lucrative online benefits and discounts program through Perkbox.
* A fun, supportive, and inclusive work environment with ample opportunities for growth.
Join our team and become part of our resort family!