Position:Full-Time Membership Coordinator: HERO-ERA
Office Based:HERO-ERA Headquarters, Bicester Motion
About HERO-ERA:Historic endurance rally organisers, responsible for some of the most prestigious and challenging motoring events around the world.
We are looking for a confident communicator with a natural ability to build positive relationships and deliver exceptional service.
You will be the first point of contact for our members, offering tailored support and making referrals across the wider HERO-ERA platform.
Though the foundation of this position is administrative, the ideal candidate will also demonstrate an aptitude for sales and analytical reporting. There will be occasional opportunities to assist in the planning and delivery of events, so impeccable organisational skills are a must!
A brief overview of the Membership Coordinator duties include:
·Interact with members in person, via e-mail, and by phone - thoughtfully and professionally.
·Maintain the membership database (familiarity with HubSpot or similar CRM software a plus!)
·Support the member journey from sign-up through to event participation - and beyond.
·General office support and administrative tasks, such as updating lists, spreadsheets, and calendars, as well as practical tasks like printing and binding route books and mailing member packs.
·Ensure the website and other marketing products have accurate membership information.
·Proactively seek opportunities to reach new audiences and grow the HERO-ERA club.
·Liaise with partners, clubs, and other industry leaders to expand the members benefit offering.
·Identify opportunities to introduce members to our platform partners, such as Itineris, The Classic Valuer, Hangar 136, & NET-HERO.
·Track member growth and engagement through accurate reporting.
·Occasionally attend rallies and external events to represent the club.
Preferred Qualifications:
·Multilingualstronglypreferred.
·Keen interest in the automotive and/or travel industries.
·Previous sales or customer service experience.
·Clean driving license.
·Occasional weekend availability and flexibility to travel.
To apply, contact carly@hero-era.com with your CV and a brief introduction.
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