Mersey and West Lancashire Teaching Hospitals NHS Trust
Administration Clerk – Emergency Department
The closing date is 16 June 2026.
We are currently looking for flexible and hardworking individuals to join our team of valuable and conscientious administration staff.
The Emergency Department is a very busy and demanding area of work but can offer great job satisfaction to its staff.
The role will involve:
* Data entry of patient information
* Clinic booking
* Scanning patient information and admissions
* Supporting a team of clinical staff to provide a high standard of all aspects of care to patients and their relatives
* Working rotational shift patterns over 7 days
Part time and full time positions available.
Previous applicants need not apply.
Please be aware that we may close a vacancy earlier than stated, should a sufficient number of applications be received; therefore you are advised to apply at your earliest convenience.
Please note, interviews may include assessment tasks.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
You must have a flexible approach to working in order to meet the needs of the service. The role will include rotation to early, late and night shifts and it is therefore essential that you can meet the required shift patterns.
The role is 'front of house' and the successful candidate will need to provide high level customer service at all times and possess excellent communication skills, be of smart appearance and professional at all times. Previous experience within a similar setting or busy reception area is essential, keyboard skills are essential and full training will be given to become familiar with systems operated within the unit.
Please see the attached Job Description and person specification for full details.
Job responsibilities
* Provide patients, visitors and colleagues with polite, helpful and courteous reception.
* Act and respond appropriately with tact and persuasion when faced with agitated and aggressive patients and members of the public (e.g. anxious patients and relatives, patients under the influence of drugs and alcohol, or attending with mental health issues).
* Accurately register Emergency Department patients' demographics as they arrive in the department using the Trust Medway Clinical Systems cross‑referencing against NHS Spine Portal ensuring systems are updated real time following departmental procedures to ensure duplicate registrations are not created. Print up to date patient demographic labels.
* Work as directed by the nurse in charge for rapid registration of ambulance cases.
* Identify overseas visitors by checking present address and previous address within the last 12 months; notify appropriate overseas visitors liaison personnel; ensure patients complete overseas documentation for their consultation.
* Facilitate clinics including booking/re‑arranging appointments, preparing, attending and closing clinics in real time generating and sending GP attendance letters ensuring CQUIN targets are met.
* Ensure all health records and health record supplements are produced as necessary, traced, dispatched and received on the Patient Administration System using appropriate case note folder location and following data quality procedures.
* Register all health records movements for patients being admitted to hospital, including dispatching records to other locations in the Trust. Ensure delivery to nursing staff of original ED documentation and/or health record supplements incorporating continuation sheets and appropriate patient identifiable information.
* Manage patient out of hours prescriptions process.
* Arrange ambulance transport and taxis for patients and relatives as requested.
* Prepare patient health record in readiness for electronic scanning ensuring compliance with set operational procedures.
* Scan all ED documentation relating to the patient attendance into the Electronic Document Management System in real time.
* Produce barcode sheets for each health record to be electronically scanned.
* Clean, test and calibrate scanners before use each day.
* Scan archived A&E documents adhering to defined process model parameters and auditory benchmarking procedures.
* Provide cross cover working for all areas of the Emergency Department inclusive of the Emergency Assessment Unit, paediatric area, stretcher triage and reception ensuring a comprehensive administration service is delivered, completing registers and updating the computer system.
* Deal appropriately with all enquiries and requests via fax, telephone and e‑mail, ensuring a responsive service is delivered.
* Deal with complaints on a first line basis or refer to the nurse in charge of clinic or relevant department/ member of staff.
* The post holder will be responsible for clerical duties to support the Trusts patient activity and to meet relevant departmental targets.
Training responsibilities
* Attend all IT training and keep abreast of updates as they occur.
* Attend all Trust mandatory and departmental non‑clinical training.
* Ensure annual adult and children safeguarding Level 2 training is up to date.
* Be aware of records management, information governance, Caldicott, confidentiality and data protection act.
* Attend relevant customer care workshop and develop personal resilience course.
Person Specification
Qualifications
* Educated to GCSE level or equivalent qualification and/or
Knowledge
* Experience working in an administrative role
* Experience dealing with the public face to face
* Experience working in a busy clinical environment
* Previous NHS clerical experience working within acute
Skills
* Good team worker supporting colleagues
* Show initiative and be self‑motivated, work well under pressure and remain calm in difficult situations
* Good organisational skills
* Data quality, data protection and information governance knowledge
Other
* Flexible working hours/shifts/evening/weekends to meet the demands of the Trust Emergency Care Service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
£25,272 a year per annum (pro rata, if part time)
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