Job description This role within the facilities management team is to ensure delivery of an excellent facilities management service to our customers for both Hard/Soft FM Services, in order that customers can perform at their best, enabling the delivery of HMRC business objectives. This role is primarily focused around statutory compliance, checking and ensuring our suppliers complete all required maintenance and legislative checks. You will be responsible for ensuring cleaning standards across our sites are met along with representing FM at trade union site inspections. The role will support the senior officer and team with administration work including securing funding for improvement works. The role offers scope to develop into leading projects and further in facilities management for the right candidate. Key Responsibilities To support the Senior lead in delivering proactive supplier relationships management to deliver services in line with agreed contract performance levels and customer requirements. Provide an admin function for the team for financial spend and other requests as required. Manage statutory compliance and PPM auditing for the region. Prepare weekly and monthly reports and escalate issues to the Senior lead. Support team performance and management of hard/soft FM contractors, ensuring coordinated joined up delivery to our customers. Prepare and report on supplier performance to the FM Lead, acting to drive continuous improvement. Take proactive ownership to manage customer complaints through to timely and successful resolution. Ensure provision of high quality and consistent communications with customers and key stakeholders. Support escalations through the contractual process as required, managing, and owning escalated issues to resolution where appropriate and ensuring effective risk management is applied. Oversee day to day performance to ensure the successful delivery of services to a changing portfolio of properties across the region (Project Management). Essential Criteria Experience with MS Excel, recording and presenting data/information. Demonstration of strong customer relationship management and customer service ethos. Recent experience within a facilities management / contract management function. Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships. Desirable Criteria Experience of CAFM systems or similar FM management systems. Contract/Supplier Management. Understanding key performance related schedules within contracts including assurance of KPIs/SLAs.