Our market leading client is seeking an IT Technician to join their growing team based in Newcastle. This 2nd line role is an excellent opportunity for someone with IT support experience in a similar role, including user support, troubleshooting issues, and supporting the business at different levels.
Skills/Experience:
IT support experience in a similar role
Driver's licence
Excellent interpersonal skills and effective communication with a wide range of customers
Strong team-player
Flexible approach and enthusiastic attitude
Committed and self-motivated
Core Responsibilities:
User Support (Windows 10/11, MacOS, iOS, Android):
Creating/removing user accounts and managing access permissions via Active Directory, Exchange, and Microsoft 365
Troubleshooting issues for Head Office & remote colleagues, including printers, software, hardware, and network connectivity
Supporting meeting room A/V equipment and users
Rebuilding and procuring laptops
Installing job-specific programs (e.g., Sage, MS Visio)
Coordinating with third-party providers
Managing remote VPN access and 2FA
Supporting BYOD applications
Server Support (Windows Server 2012+):
Active Directory, Exchange, Group Policy
Managing Windows Virtual Servers (VMware)
Sophos Enterprise Console, PowerShell
Telephony Support (Skype for Business & 8x8):
User account management, hunt/call groups, IVR, call greetings, team availability, Verba Call Recording system
Other Tasks:
Remote support and site visits
Office moves assistance
Documentation and process creation/update
Training delivery and skill development support
Benefits:
Highly competitive salary
Wider benefits package
Core-Asset Consulting is an equal opportunities employer and welcomes applications from all backgrounds.
Job reference: 16091
Applicants must be eligible to work in the UK.
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