The Company Fairalls Join our team at Fairalls, a respected independent builder’s merchant serving the Southeast since 1990. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England. We’re expanding our Sales team at our Godstone Taylors Hill Branch and are looking for a dependable Sales Supervisor to help us continue delivering excellent service to our trade and retail customers. The Role As a Sales Supervisor at our Builders Merchants branch, you will be responsible for leading the sales team on the trade counter and the Internal Sales team to build and maintain strong customer relationships through proactive sales strategies and regular contact and ensuring exceptional customer service. You will play a key role in achieving sales targets, supervising daily operations, and supporting the Branch Manager in growing our customer base Responsibilities Work effectively as part of a team promoting the South West Build’s vision, values and aspirations at all times. Support the branch manager in delivering the branch action plan that ensures all sales targets are achieved, including delivered, collected and direct sales. Drive all company and group sales initiatives to ensure maximum exposure and maximum profit from all opportunities. Constantly focus on the development and maintenance of excellent working relationships with existing and new customers to seek additional business opportunities and ensure ongoing continuity of business. Take overall responsibility for the counter and internal sales teams and provide clear direction and support for your team. Drive sales using appropriate selling techniques. E.g. Effective quotation follow up, proactive promotional selling, effective telephone marketing. Use the Power BI system to review daily reports and measure performance / output. Use own ledgers and ledgers of your team as a working document to ensure all customers are contacted / visited on a regular basis to understand their needs and all individual sales targets within the team are met. Ensure all enquiries and quotations are priced quickly and efficiently to gain orders at maximum margin for the company. All enquiries should be returned within 3 days. Ensure use of directs where possible to relieve impact on branch. Prospect for new business in order to achieve customer base growth, in line with targets set. Consistently review low spend / dormant accounts to ensure we win back sales where possible The Requirements Good product knowledge – product champion Strategic thinking and short-term planning People Management skills Great customer service skills Selling skills Full understanding of pricing Analytical skills Market Intelligence Good listening and communication skills Planning and Organisational skills Ability to work unsupervised and drive own diary New business focussed – recognise and chase opportunities Entrepreneurial spirit Estimating skills Supplier relationships Margin Management The Hours Monday to Friday 07:00 to17:00 The Rewards What we Offer At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits: Competitive salary Pension scheme and paid holidays Supportive team and positive work environment Career development and training Staff discount on building materials Employee assistance program Perks Membership (Discounts available in a variety of retailers) Branded Uniform If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at Fairalls Builders Merchants apply now for the Sales Supervisor position. Join us in our mission to deliver excellence in the Builders Merchant Sector.