Head of Operations (Warehousing, Fulfilment & Logistics)
Location: Manchester - on site 5 days
Reports to: Managing Director
The Opportunity
A high-growth brand experiencing rapid growth has a newly created role as Head of Operations, taking full ownership of warehousing, fulfilment and outbound logistics.
The objective is to build a scalable, resilient operation that can handle sudden volume spikes and protect customer experience. This is a hands-on role in a fast-paced, high-volume environment.
Key Responsibilities
Own end-to-end operations from inbound stock through to customer delivery
Lead on-site warehouse and fulfilment teams, driving speed, accuracy and efficiency
Optimise pick, pack and despatch processes as volume grows
Manage courier and 3PL relationships, including SLAs and performance
Lead operational readiness for peak trading and viral demand spikes
Build capacity planning and contingency models across labour, space and carriers
Decide when to scale in-house vs outsource and support long-term fulfilment strategy
Develop a strong operational leadership team and be visible on the warehouse floor
Partner closely with Finance, E-commerce and Customer Service
What Success Looks Like
A joined-up, scalable operation with clear ownership
Improved fulfilment speed, accuracy and delivery performance
Reduced fire-fighting during peak periods
An operation capable of absorbing growth at pace
The Person
Proven experience owning warehouse and outbound logistics end-to-end
Background in high-volume e-commerce, retail or consumer brands
Experience managing in-house teams and 3PLs
Comfortable operating in fast-growth, high-pressure environments
Hands-on, decisive and customer-focused
Why Join
Market-leading consumer brand with strong growth momentum
High-impact, visible leadership role
Opportunity to build operations that support global scale
BH35216