Position
Bereavement Training & Partnerships Manager
Location: Remote (UK) — regular travel required (car and driving licence essential)
Start date: ASAP
Commitment: Full-time
About the Company
We’re Octopus Legacy: one of the fastest growing tech companies in the country, part of the UK’s most exciting and best‑trusted group. We have a mission: to transform a long‑established industry and help our customers prepare for and find support after death.
We’re on a path to scale, aiming to become a household name while delivering on that mission. We can’t do it alone, and that’s why we’re building a team of top performers.
The Role
The National Bereavement Service (NBS) is the specialist training arm supporting our mission. We have long‑term partnerships with Cadent Gas and Mercer Marsh, and a landmark 3‑year research project with the University of Manchester. We’re seeking an experienced and confident Training Manager to lead the development and delivery of our national bereavement training programmes.
Key Responsibilities
Training Design & Innovation
* Evidence‑Based Development: support the development of evidence‑based training programmes, integrating academic insights and real‑world casework insights.
* Content Translation: translate complex subject matter into accessible, engaging learning content for professionals across health, social care, financial services, legal, and public‑sector settings.
* Digital Transformation: drive the creation of training videos, case studies, and webinars, including the development of virtual delivery models and blended learning formats.
* Accreditation & Frameworks: create CPD-accredited programmes and "Train the Trainer" frameworks to ensure scalable impact.
* Continuous Improvement: lead the improvement of curricula by incorporating adult learning principles and evaluating programme effectiveness using qualitative and quantitative data.
* Resource Creation: develop toolkits, guidance materials, and new products that expand revenue and strengthen professional competence in bereavement support and safeguarding.
Partnerships & Stakeholder Engagement
* Strategic Delivery: work collaboratively to deliver training across key corporate and regulated sector partnerships.
* Regulatory Awareness: maintain a good understanding of vulnerability frameworks, such as Consumer Duty (FCA/Ofgem), and apply this context to training content where relevant.
* National Industry Representation: act as a primary spokesperson for NBS at partnership meetings and national industry conferences, speaking confidently on large audiences to advocate for improved bereavement standards.
Delivery & Team Leadership
* Operational Oversight: manage the coordination of the national delivery calendar and lead the delivery of our more complex or bespoke training commissions.
* Mentorship & Quality: provide guidance, coaching, and reflective practice support to internal trainers and external professionals to ensure delivery aligns with psychological safety standards.
* Capability Building: develop internal capability through mentoring and structured learning pathways, helping teams navigate emotionally complex work with resilience and compassion.
Who You Are
* Expert Facilitator: experienced L&D professional with grounding in psychology or adult learning, experienced in delivering training within emotionally sensitive environments.
* Outstanding Communicator: confident engaging stakeholders across corporate, public, and charitable sectors.
* Research Literate: comfortable translating complex academic material into practical workplace solutions.
* Strategic & Hands‑on: able to move between high‑level programme design, detailed governance, and compassionate facilitation.
* Values‑Led: collaborative leader committed to professional, empathetic, and ethical bereavement support.
* Proactive: highly organised with flexibility to travel regularly.
Why Join Us
As part of Octopus Legacy, you’ll join a values‑driven organisation committed to improving how workplaces respond to grief, while supporting the wellbeing and development of our people.
Our mission: We take the traditional processes of planning for death and turn them into something more human. Share more than money: leave voice notes, music, recipes. Shape a legacy that connects you while you’re here. And after you’re gone.
Founded by Sam after his mum died suddenly, we are a group of people who work in death because we’ve been affected by it. We know the difference a good plan makes, and what it’s like when there isn’t one.
We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We’re here to make that world happen.
We know that to be truly innovative, we need to have a diverse team around us. That is why Octopus Legacy is committed to creating an inclusive environment and is proud to be an equal opportunity employer.
Benefits
* Octopus share incentive scheme
* 27 days holiday + extra day off for your Birthday
* Vitality Health & Life Insurance
* Pension scheme
* Enhanced parental leave
* Free Will & LPAs + discounts on other Octopus services
* Cycle to Work Scheme and EV Salary Sacrifice Scheme
* Octopus Giving: matched charitable fundraising up to £500
* Octopus Springboard: support to build your own ideas
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