Job Role Repairs Manager/Claims Administrator
Salary - £28,000 to £30,000
Location Tyne and Wear district
As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs.
You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey.
This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations.
You will be part of and exciting team, where you can make a difference
This is a 37.5 hour working week, between the hours of 8am and 6pm
Parking on site
Key Responsibilities
1. Manage inbound calls from customers, clients, and repair teams in a professional and timely manner
2. Oversee and administer incoming repair claims and allocate works to appropriate network partners
3. Manage work in progress using systems
4. Liaise confidently with clients, loss adj...