Customer Account Manager Full time permanent – normal business hours Salary £30,000k - £33,000k + bonus & benefits Location: Dagenham Immediate hire This is an excellent opportunity to join a large manufacturing organisation in a Customer Account Manager role. You will be the first point of contact for customers and work as a liaison between the internal account managers / production and customers. Working within the customer service administration team this client offers a great working environment and excellent career opportunities Key Arears: - * Customer Account Management * Customer Services – Print & design coordination * IT skills, excel & Microsoft products Main responsibilities: - * Answering and processing all incoming sales calls and emails * Following up via call or email to all prospects and quotes following our sales pipeline * Manage a busy inbox to ensure customer enquiries are handled quickly and effectively * Managing deadlines and liaising with various departments to ensure timely project delivery and managing customer expectations * Working to KPI's & SLA’s * Provide stock reports and handle stock queries * Provide courier tracking status and updates to customers * Communicate with customers using phone or email * Build trust and loyalty with customers, going the extra mile to exceed customers’ expectations ...