Contract Coordinator Location: Leigh, Manchester Working Hours: 08:00-17:00, Mon-Fri, 1 in 6 weeks (early's or lates) Salary: Competitive + Benefits Contract Type: Full-Time, Permanent Overview: A great opportunity has arisen for a Customer Service Representative – Helpdesk Operative to join a busy and supportive helpdesk team. This role is key to the effective coordination of engineers and maintaining high service standards across various maintenance contracts. You'll work closely with both internal teams and clients to ensure that service delivery runs smoothly and efficiently. Key Responsibilities: * Handle incoming and outgoing calls and emails professionally * Coordinate reactive and planned maintenance jobs, including subcontractor scheduling * Track and report on KPIs and SLAs as per contractual requirements * Reschedule and re-route engineers as necessary to meet service demands * Liaise with engineers, subcontractors, and clients daily * Monitor and update engineer availability, including leave and sickness * Manage personal and contract-specific email inboxes * Log and escalate customer complaints, queries, and feedback * Support with updating PPM planners and job status tracking * Contribute to client reporting and documentation * Assist with contract setup, completions, and renewals * Maintain up-to-date process documentation and support OOHs rota checks * Provide general admini...