Are you a dynamic and tech savvy individual looking for unique and fantastic opportunity to join the team as a Customer Service and Marketing Coordinator.
J Wood Leather are a family-run business based in West Yorkshire, specialising in the supply of high-quality hides and leathers to customers across the UK and beyond.
With a reputation built on quality, service, and adaptability, we combine the reliability of a trusted wholesaler with the energy and creativity of a close knit team.
From supporting independent makers to partnering with global manufacturers, we don't just supply materials, we help shape ideas, build connections, and create opportunities.
Joining us means being part of a collaborative team that's passionate about what we do and excited about where we're going.
Purpose of the Role
The role of Customer Service and Marketing Coordinator blends customer service excellence with creative marketing while providing an ideal career start for a recent graduate with a degree in Marketing, Business, or a related discipline.
The successful candidate will combine fresh ideas and digital know how with hands on customer support, helping J Wood Leathers strengthen relationships with its client base while expanding its brand presence online.
As part of a small, collaborative team, the postholder will also be expected to step into other administrative areas when needed, ensuring business continuity and gaining broad, practical experience throughout the business.
Benefits
Salary £30,000 per annum
Hours of Work – 39 hours per week
o Monday to Thursday 8:30am to 5:00pm
o Friday 8:30am to 4:00pm
o Saturday/Sunday - As required depending on the needs of the business.
Annual Leave
o 25 days annual leave entitlement
o You are also entitled to one day's paid leave for your birthday.
· Free on site parking
· Company Pension Scheme
Key Responsibilities
Customer Service
* Act as a first point of contact for enquiries via phone, email, and online platforms.
* Manage order processing with accuracy, liaising with the warehouse to ensure smooth fulfilment.
* Offer guidance on product ranges, specifications, and suitability for customer projects.
* Resolve issues empathetically, maintaining the company's reputation for excellent service.
Marketing & Social Media
* Create and schedule engaging social media content to showcase products, sustainability practices, and customer success stories.
* Support the delivery of marketing campaigns that raise brand awareness and drive sales.
* Monitor digital engagement metrics and provide regular performance insights.
* Contribute to maintaining and updating website content, including product listings and news items.
Team Support & Cross-Functional Duties
* Provide cover for wider office functions (e.g., payroll data entry, basic finance or stock administration) during absence or peak workloads.
* Contribute to collaborative projects and continuous improvement initiatives across the business.
Skills & Experience
* Degree in Marketing, Business, or a related discipline (essential).
* 2 years previous customer service experience (gained during studies or similar) demonstrating professionalism, problem solving, and people skills (essential)
* Strong written and verbal communication, with the ability to adapt tone for different audiences.
* Creative flair for content development and an interest in digital marketing trends.
* IT literate: MS Office suite essential; familiarity with social media tools, CMS, or basic finance software an advantage.
Personal Attributes
* Dynamic and enthusiastic — a self-starter who brings ideas and energy.
* Adaptable — thrives in a small, flexible team environment and comfortable with variety.
* Collaborative — team player willing to support colleagues across business functions.
* Customer-focused — empathetic, attentive, and motivated to deliver exceptional experiences.
* Ambitious — eager to learn, develop, and grow with the business.
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
* Additional leave
* Company pension
* On-site parking
Ability to commute/relocate:
* Keighley BD20 6TT: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Do you hold settled status or indefinite leave to remain?
* Do you require Visa Sponsorship either now or in the future?
Education:
* Master's (required)
Experience:
* Customer service: 2 years (required)
Work authorisation:
* United Kingdom (required)
Location:
* Keighley BD20 6TT (preferred)
Work Location: In person