General manager

Job Overview

The post holder will be a key member of the Divisional Senior Management Team, holding specific responsibility for the Bristol Centre for Enablement (BCE). They will provide clear strategic and operational leadership for the centre, driving delivery of the Divisional Business Plan and ensuring services are safe, responsive, and effective.

They will be accountable for the overall operational performance of BCE, working in close partnership with clinical leads to deliver agreed priorities, optimise productivity, and achieve performance and financial targets. This exciting role will require close collaboration with clinical leaders and multidisciplinary teams to ensure strong, visible leadership and robust operational management across BCE.

The post holder will lead the delivery of objectives and performance standards, ensuring that risks are identified and managed, and that continuous improvement is embedded across services. They will provide senior operational assurance on critical issues within BCE and act as a key representative for the centre at Trust, system, and national level, promoting its strategic position and driving opportunities for growth and service development.

Main Duties

• Accountable for delivering BCE performance targets, including activity, access (RTT), and financial balance
• Provides strong operational leadership, working closely with Clinical Leads to drive quality, productivity, and service performance
• Drives continuous improvement, using data, benchmarking, and best practice to enhance patient outcomes and service delivery
• Holds oversight of operational delivery and assets, ensuring safe, effective, and compliant services
• Leads on financial performance and efficiency, including delivery of savings and value‑for‑money procurement
• Builds and maintains strong system partnerships, acting as an outward‑facing representative for BCE locally and nationally
• Identify and deliver annual cash‑releasing efficiency savings agreed with the DoD as a contribution to the Division’s annual savings target
• Participate in the planning and management of capital projects, as required
• Participate in management on‑call rota

Education / Training / Qualifications

Essential Criteria

• At least 3 years’ experience of operational management in an NHS setting or other large public sector organisation including accountability for a significant budget
• Awareness of national NHS policy, local health community issues, the national performance management framework and national initiatives for achieving improved performance
• Experience of working on, developing or implementing strategic, annual, business, financial and capital plans
• Experience of managing or taking part in programmes of continuous improvement and change management in complex environments
• Experience of working effectively in a multi‑professional environment and working as part of a multi‑professional team
• An appropriate post‑graduate management qualification (MBA, MSc, DMS) or evidence of equivalent continued professional development and/or experience, including self‑awareness and reflection of working style, strengths & weaknesses

Desirable Criteria

• Knowledge of the duties imposed on the Trust by legislation, NHS policy and priorities, and the requirements of corporate governance
• A clear understanding of the modernisation agenda, the opportunities for redesigning services and the tools and techniques for achieving service change including demand/capacity analysis and process mapping
• An understanding of the issues currently facing primary and secondary care, and the challenges facing the NMSK Division and the relevant specialties
• Recent exposure to a relevant management or leadership development programme

Work Experience

Essential Criteria

• Proven experience of the development and implementation of strategic, annual business, financial, capital and workforce plans
• The successful management of continuous improvement in complex environments
• Significant demonstrable experience in working effectively in a multi‑professional environment, and in facilitating multi‑professional teams
• Significant experience of operational management in the NHS, including experience of managing both emergency and elective services
• In‑depth knowledge of the duties imposed on the Trust by legislation, NHS policy and priorities, and the requirements of corporate governance

Desirable Criteria

• Detailed awareness of national NHS policy, local health community issues, the national performance management framework and national initiatives for achieving improved performance
• An understanding of the issues currently facing primary and secondary care, and particularly the challenges facing the NMSK Division

Knowledge / Skills / Abilities

Essential Criteria

• Excellent interpersonal skills and able to work effectively with key stakeholders and staff groups within the Trust
• Excellent written, oral and presentation skills for communication with other clinical services in NBT and externally in the Healthcare community
• Ability to assess, sift, analyse and collate highly complex data in different forms for informed decision making and action
• Direct operational management and organisation of large complex services and effective management of human, financial and other resources
• Ability to research, plan and implement service development and organisational change
• Act independently and own initiative implementing policies and acting within broad constraints agreed with Divisional Management
• Numerate and computer literate to use computer systems for planning – financial, activity, demand and capacity
• Strategic thinking
• Leadership experience and experience of instilling a positive culture

Personal Qualities / Special Circumstances

Essential Criteria

• Works well under pressure and ability to meet deadlines. Resilient and self‑motivated

North Bristol NHS Trust is committed to equality of opportunity, being fair and inclusive, and to creating an environment where all feel they belong. The Trust welcomes applications from candidates who are currently under‑represented in its workforce, including people from BAME backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre‑employment checks are undertaken on all successful applicants prior to commencement in post.