Our client is one of the country’s leading professional services firms, who're investing heavily in technology and IT and, in their South London office, are looking to hire a 1st Line Support Engineer / Analyst.
You’ll work very closely with users and stakeholders across the business and the first point of call for IT support, onboarding new starters, hardware and mobile device management (Windows laptops, MacOS, iPads etc)
With the new investment in IT, there's a huge amount to do and you'll have real ownership of your woek - Solving user problems proactively, diagnose and resolve technical hardware and software issues and be key in implementing continuous improvements to systems and workflows.
Requirements:
* Experience in a similar Helpdesk / EUC / L1 IT Support role
* Good knowledge of Windows, Microsoft 365 and MacOS
* Experience supporting and onboarding new users and devices
* Experience of Zendesk
* Proven knowledge of MS applications – Word, Excel, PowerPoint, Teams, SharePoint etc
* Excellent communication skills and a positive, proactive manner
* Networking and IT security fundamentals would be ideal
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