The Operations Manager is a key member of the DVSA Corporate Senior Leadership Team, responsible for the national delivery of operational services to meet customer expectations. Joining our department offers many benefits, including:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to 30 days), plus 8 bank holidays and a privilege day for the King's birthday.
* Flexible working options promoting a healthy work-life balance.
The post holder will lead operations delivery teams of 250-300 staff through supporting managers. They are responsible for ensuring consistent, high-quality service delivery, value for money, and adherence to technical and quality standards. This role directly impacts road safety outcomes and involves developing operational processes, managing performance, and fostering talent development.
Key responsibilities include:
1. Providing leadership and guidance to staff to support objectives, establishing clear direction and a persuasive future vision while maintaining integrity and upholding the agency's reputation.
2. Leading vehicle testing operations across a regional network to ensure quality and consistency.
3. Ensuring network performance against standards, quality expectations, and business targets.
4. Maintaining effective communication within teams and management.
5. Developing operational plans to deliver high-quality, cost-effective services.
6. Driving improvements through QA, audits, and best practices.
7. Collaborating on strategic business planning with senior managers.
8. Acting as a liaison for specific services, providing operational expertise on issues and legislation.
9. Engaging with internal departments to meet customer needs and communicate requirements effectively.
We support our leaders' development to create teams where people thrive and deliver excellent outcomes. Do you have experience translating strategic objectives into operational capabilities? Are you skilled in delivering targets and managing complex testing operations?
Note: We are a Disability Confident employer, offering interviews to applicants with disabilities who meet minimum criteria. For more details, please visit our website.
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