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Repairs & Servicing Coordinator
Based in Chingford
Permanent
Office based
0800-1700
£27-30K per annum
Duties will include but not limited to:
* Deal with day-to-day telephone and email enquiries from tenants and Clients, in a timely and professional manner
* To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved.
* Promote an efficient and professional image to all customers, always maintaining a high standard of customer service.
* Daily allocation of workload to engineers on our System
* To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal
* Review and monitor progress of works and book in further works.
* Providing quotes, updating, and closing jobs and making sure jobs are financially complete.
* Invoicing jobs to correct Clients.
* Distribution of gas and electrical certification to clients as required.
* To ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate.
* Daily call round to confirm appointments to prevent high no access rate.
* To arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly.
* Ensure adequate and clear job notes and instructions are provided.
* To Update clients and customers via emails and portals such as Fix Flo and CRM
* Effective dairy management and utilisation
* Prioritise allocation of emergency and vulnerable tenant jobs
* To provide a maintained level of tolerance when dealing with vulnerable and elderly customers
* Reaching KPIs and SLAs in line with business contracts
* To build and maintain professional working relationships with those inside and outside of the business.
* Other duties as required to meet the needs of the company.
The right candidate ideally will possess the following:
* Proven track record in property administration would be beneficial
* Candidates should have a minimum of one-two years' administrative experience
* Good IT knowledge - able to use Word, Excel and Powerpoint.
* Ability to stay calm under pressure.
* Excellent organisational skills.
* Ability to prioritise and be flexible.
* Good communication and team working skills.
* Enthusiastic and confident nature.
* Ability to work on own initiative.
* A team player able to build good working relationships with colleagues.
* Able to solve problems quickly and effectively.
The hours will be: Monday to Friday 8am - 5pm
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