Your newpany
An established housing provider in the Scottish Borders is seeking an experienced Neighbourhood Housing Officer to deliver high-quality,munity‑based housing and estate management services.Working as the lead officer for designated neighbourhoods, you will act as a key point of contact for tenants and customers, delivering proactive, responsive, and value‑for‑money services. The role has a strong focus on tenancy sustainment, ie recovery, andmunity engagement, helping to create balanced and sustainable neighbourhoods.
Your new role
1. Deliver frontline housing and estate management services across assigned neighbourhoods
2. Manage rent accounts and take robust, proportionate action to prevent and recover rent arrears.
3. Oversee empty homes to ensure timely re‑lets
4. Respond effectively to antisocial behaviour and tenancy breaches
5. Provide professional housing advice, support, and housing options guidance
6. Support vulnerable tenants and promote tenancy sustainment, including referrals to support agencies
7. Carry out estate inspections and monitor neighbourhood service contracts ( grounds maintenance and cleaning)
8. Engage tenants and residents in shaping local services andmunity initiatives
9. Work collaboratively with internal teams and external partners to deliver positive oues.
10. Maintain accurate records and use housing management systems effectively
What you'll need to succeed
You will be a customer‑focused housing professional with strong experience delivering frontline services in the social housing sector. You’ll be confident dealing withplex tenancy issues, building relationships withmunities, and managingpeting priorities.Essential requirements include:
11. Minimum of 3 years’ experience in frontline housing management
12. Strong understanding of housing and benefits legislation
13. Excellentmunication, negotiation, and problem-solving skills
14. Ability to work flexibly, including occasional evenings
15. Full UK driving licence and access to a vehicle
Desirable:
16. Relevant housing qualification (or working towards one)
17. Experience using housing management and CRM systems
18. Knowledge of housing associationernance and regulation
What you'll get in return
19. Opportunity to work closely withmunities and make a tangible impact
20. Supportive team environment with a focus on continuous improvement