Ref: 4280FC
Company Profile
A well-established British supplier providing a range of high-quality products within the printable media industry.
Responsibilities
French speaking Customer Service Advisor – Location: Coalville – Hybrid work with 3 to 4 days a week in the office – Salary: up to £38,000 per annum (depending on experience) – Ref: 4280FC
* Handle inbound customer enquiries via email and phone delivering exceptional service at all times
* Assist the Sales team with quotes, order tracking, and customer updates
* Accurately process customer orders in a timely manner using our internal systems
* Liaise with transport companies and warehouses to arrange and track deliveries, resolve issues, and ensure timely dispatch
* Organise transport and logistics for both domestic and international shipments
* Assist the finance team with credit control activities, such as resolving invoice queries or following up on outstanding payments
* Proactively identify and resolve customer issues to ensure satisfaction and retention
Candidate's Profile
* Fluent in French (written and spoken) essential
* Customer service or sales support experience required
* Excellent communication skills with a confident and dynamic attitude
* Organised with multitasking abilities
* Good IT skills and experience with CRM system
Up to £38,000 per annum (depending on experience)
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