Join my client in their New Business Team to deliver exceptional service to new and existing customers across all non-property legal services. You'll be explaining legal processes to clients, providing competitive quotes for various legal matters, and maximising revenue through strategic cross-selling of our comprehensive legal services portfolio.
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Key Responsibilities
* Handle all non-property enquiries - Respond to calls and emails for all legal services excluding conveyancing
* Provide accurate estimates - Quote competitively for various legal services to clients and referrers
* Follow up proactively - Contact all prospects within 24-48 hours and report feedback on lost instructions
* Cross-sell services - Promote additional Taylor Rose legal services to maximise client value
* Meet targets and KPIs - Work towards departmental sales targets with commission opportunities
Account Management
* Manage key referrer relationships - Proactively call referrers to secure non-property business
* Build strong partnerships - Develop lasting relationships with referring partners for continued growth
* Provide detailed fee estimates - Ensure Taylor Rose is the first choice for referrers across all legal services
* Monitor market opportunities - Identify potential growth opportunities and provide market feedback
Case Management & Administration
* Accurate case allocation - Distribute work effectively across legal teams based on capacity and specialisation
* Data management - Maintain accurate records in Case Management Systems, Outlook, Word, and Excel
* Portal management - Handle electronic data entry during client on boarding process
* GDPR compliance - Ensure all client personal information is handled according to regulations
Client Support & Service
* Guide new clients - Assist with on boarding process and answer questions about legal procedures
* Respond promptly - Handle all queries in a timely and professional manner
* Provide administrative support - Support fee-earning teams as directed by management
* Collaborate with account managers - Work closely to maximise referrer partnerships and identify issues
Business Development
* Build strong relationships - Develop connections across managed accounts for referrer engagement
* Support department growth - Contribute to continued expansion of the non-property legal services
* Promote best practice - Share knowledge and maintain high service standards across the team
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What We're Looking For
Essential Skills
* Independent worker - Able to work autonomously while contributing effectively to the team
* Sales and target driven - Comfortable in a commission-based, target-driven environment
* Attention to detail - Accuracy is crucial in legal service delivery
* Excellent communication - Strong verbal and written skills for diverse client interactions
* Customer-focused - Committed to delivering high levels of customer service
* Self-motivated and enthusiastic - Proactive approach with drive to succeed
* Resilient under pressure - Ability to remain calm in busy, fast-paced situations
Desirable Experience
* Previous experience in sales or customer service roles
* Understanding of various legal services (family law, employment, litigation, etc.)
* Experience with CRM or case management systems
* Knowledge of referrer networks and business development
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Company Values
Aspirations: Be the best you can be - motivated to improve, work smarter not harder, embrace change, learn from mistakes, and take interest in our business vision
Integrity: Open and honest, show respect, admit mistakes, look for ways to improve and share innovative ideas
Innovation: Creative and dynamic, adaptable to change, seek ways of doing things better, get involved with meaningful work, continuously learn for personal development
❤️ Commitment: Build relationships for the long-term with clients, colleagues, and partners
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What's on offer
* Competitive salary package - £25,000-£27,000 basic salary plus commission structure with OTE £45,000 - £50,000
* Hybrid working - Perfect balance of office collaboration and home working flexibility
* Diverse legal exposure -Work across multiple areas of law beyond property
* Professional development - Opportunities in a growing legal practice
* Supportive team environment Providing comprehensive training