Clerical Officer – Medical Specialties – B2
Clerical Officer – Medical Specialties – B2 is a role within NHS Ayrshire & Arran. The post holder will provide essential clerical support to clinical and nursing staff in the Medical Day Unit (MDU) at Glasgow Royal Infirmary (GRI). The shift pattern is Monday to Friday, 37 hours per week.
Responsibilities
* Booking appointments for IBD nurse-led clinics, gastroenterology nurse-led clinics, and patients attending for haematology tests, infusions, and the haemochromatosis clinic.
* Managing inpatient and outpatient waiting lists, ensuring referrals are processed promptly and appointments are scheduled in line with clinical priorities and waiting time guarantees.
* Acting as the first point of contact for patients attending the Medical Day Unit, delivering a friendly and efficient reception service.
* Supporting the team with general administrative duties to maintain high standards of patient care and service delivery.
Qualifications
* Previous administration experience, ideally within the NHS or a healthcare setting.
* Excellent oral and written communication skills, with confidence in dealing with patient enquiries.
* A sound working knowledge of Microsoft Office applications.
* Good organisational skills and the ability to work effectively as part of a team.
* Knowledge of Trakcare would be advantageous.
Contact
Anderina McLaren, Administration Manager
Tel: 0141 451 5362
Email: Anderina.mclaren@ggc.scot.nhs.uk
Visa / Eligibility
This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).
Equality and Inclusion
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
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