IT Service Desk Analyst (1st/2nd Line)
Location: Birmingham (Includes travel to London)
Job Type: Full-Time, Permanent
Our client is looking for a proactive IT Service Desk Analyst to join their tech team, providing 1st and 2nd line support across Windows 10/11, Microsoft 365, and Azure/Entra services.
Responsibilities:
* Deliver technical support for hardware, software, and cloud services
* Resolve incidents and service requests following ITIL best practices
* Support Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive)
* Manage devices using Microsoft Intune
* Maintain clear documentation and contribute to process improvements
* Provide training and top-tier customer support to end users
Required Experience:
* 2+ years in an IT support or service desk role
* Strong troubleshooting skills (Windows 10/11, Microsoft 365, Intune, Azure/Entra)
* Experience with AD, device setup, and ticketing systems (e.g. ServiceNow)
* Excellent communication and problem-solving abilities
* Team player with great time management and a customer-first mindset
If this role sounds like exactly what you are looking for, apply now and provide an up-to-date CV for consideration!
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