LEARNING AND DEVELOPMENT MANAGER
About
Montcalm Collection
Montcalm Collection is a portfolio of luxury
hotels in London, offering a seamless blend of the city’s rich heritage and
contemporary sophistication. Each hotel within the collection reflects its
unique location, providing guests with tailored experiences that highlight
London’s diverse attractions—from fine dining and wellness retreats to modern
British design and historic landmarks. The collection includes iconic
properties such as Montcalm Royal London House, located in the former
Royal Mail headquarters, and Montcalm Brewery, housed in the historic
Whitbread Brewery. Montcalm East, near Shoreditch, serves as a creative
hub, while Montcalm Mayfair, promises boutique five-star luxury in one
of London’s most prestigious neighbourhoods.
Beyond luxury accommodation, Montcalm
Collection is committed to creating holistic experiences that prioritise
comfort, well-being, and exceptional service. From the urban creativity of Montcalm
East to the tranquil escapes at Inhabit, Queen’s Gardens and Inhabit,
Southwick Street, the collection caters to a wide range of travellers
seeking refined elegance and modern convenience. With additional offerings like
Montcalm Townhouses and Park Grand Hotels, a stylish 4-star
boutique brand, The Montcalm Collection continues to set the benchmark for
premium hospitality in London.
Overview
We are seeking an accomplished and dynamic Learning and
Development (L&D) Manager to lead and implement training initiatives across
our portfolio of multi-site hotel properties. The ideal candidate will have a
solid background in hospitality L&D, preferably within the Marriott brand
ecosystem, and will be responsible for aligning training strategies with
business goals to enhance employee performance, service delivery, and guest
satisfaction.
Key Responsibilities
· Develop and execute a
strategic L&D plan that aligns seamlessly with our brand pillars
of Belonging, Wellbeing, Changemaking, Sensitivity
and Sustainability and brand standards (preferably Marriott).
· Design,
deliver and evaluate training programs, workshops, and e-learning modules
focused on operations, guest service, leadership development, compliance and
brand specific programs.
· Ensure
consistent implementation of Marriott’s brand training programs (e.g., Voyage,
Elevate, Serve 360) across relevant properties.
· Coach
and support property-level trainers and department heads to promote a learning
culture and drive continuous improvement.
· Conduct
training needs analyses (TNA) across departments to identify skill gaps and
development priorities.
· Track
and report on training KPIs such as training completion rates, employee
satisfaction, and performance outcomes.
· Stay
updated with Marriott training platforms (e.g., MGS, Learning Zone, myLearning)
and ensure maximum utilization.
· Manage
the company online training platform Mapal.
· Facilitate
onboarding and orientation programs for all new hires, with consistency across
locations.
· Manage
the three and six monthly check ins and apprailsals.
· Ensure
compliance with health, safety, and legal training standards.
· Collaborate
with HR and operations to support succession planning and career pathing.
· Champion
a culture of engagement, well-being, and satisfaction through innovative
initiatives that enhance the employee experience.
· Contribute
strategically to management meetings, offering valuable L&D insights and
recommendations.
Person Specification
The successful candidate will demonstrate that they have
the following key criteria, personal competencies and skills:
* Extensive
experience as a Learning & Development Manager, ideally within the
luxury hospitality sector.
* Proven
knowledge of HR best practices, employment legislation, and industry
trends.
·
Prior Marriott
experience strongly preferred – understanding of brand standards and L&D
systems essential.
·
Proven ability to
design and deliver engaging training across all levels of the organization.
·
Excellent
interpersonal, facilitation, and communication skills.
·
Ability to travel
regularly to multiple hotel sites.
·
Strong project
management and organizational skills.
·
Professional, approachable demeanour with the
ability to thrive under pressure.
This job description is
designed to outline primary duties and conditions related to the Learning &
Development Manager position at Montcalm Collection. It is not an exhaustive
list and additional tasks and responsibilities may be required as directed by
Head of People & Culture, or Head of Hotels.
Benefits
·
Competitive
salary
·
A
supportive, empowering team environment
·
Benefits
platform with various discounts
·
Wellbeing
support, workshops and advice
·
28 holidays
including eight bank holidays, with more holidays after two-year service
·
Cash-back
health benefits, including optical, dental, chiropractor and physio services
·
Discounted
gym membership
·
Access to
Wellbeing platform and sessions, including EAP
·
Celebrate
your special day with a fully paid day off on your birthday.
·
Awards and
Recognition Programme
·
Annual
parties
·
Regular and
ongoing training and development, including leadership workshops
·
Pension
scheme
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal
Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this role.