Overview
Support the development and execution of the governance, strategy, performance measures and levels of risk mitigation (in line with the firms Risk Appetite Statement) that should be adopted to support the successful delivery and maintenance of the Crisis Management framework. Engage with Compliance and Regulatory Relations teams to assess any impact to the Crisis Management framework post communicated changes to regulations. Assist with the preparation and delivery of any ad-hoc session requested by the Board and/or OC relating to the Crisis Management framework or Criss events.
Responsibilities
* Co-ordinate the Crisis Steering Committee ensuring that meetings are scheduled, and materials are provided on time and of the expected quality.
* Co-ordinate the Crisis Management Accreditation Programme ensuring that all accreditation activities are completed as per requirements.
* Support the co-ordination of all crisis management activities across in accordance with the respective requirements.
* Responsible for the maintenance of all Crisis related documentation (Crisis Playbooks, Crisis Manuals, Committee ToR, Training Schedules) ensuring these are regularly reviewed in accordance with the documentation governance standards and updated efficiently as and when required.
* Design Crisis War Games, run and deliver as discussion-based tabletop exercises, capturing and covering the extensive range of scenarios that could materialise both internally and externally to the business that may impact the ecosystem.
* Design Crisis Simulation exercises, run and delivered in the Test environment, ensuring that scenarios are created and manipulated, considering the limitations of the Test environment, to mirror a real-time based event. Identify and engage with the respective teams and co-ordinate and interlock with other activity taking place in the.
* Collaborate with other colleagues in Enterprise Resilience, Info Security, Product and Operations teams to design, develop, create and deliver discussion-based table-top exercises covering extreme but plausible scenarios.
* Assist with the co-ordination and delivery of the Crisis Management training schedule ensuring that sessions are delivered within the required timeframes and cover current topics including new services, new products, emerging risks, market issues and existing crisis processes and tools.
* Represent Crisis Management in relevant projects to analyse the risks and potential changes to the Crisis Management framework, crisis tools and any crisis documentation.
* Identify and/or contribute to the design and creation of any new crisis tools and crisis processes delivered to enhance Crisis Management capabilities. Collaborate in the integration and user acceptance testing ahead of them going live.
* Over time perform the Crisis Support role as per requirements during Crisis events.
* The Crisis Support role provides the Crisis Lead with the deep, highly specialized knowledge and expert insight to support informed decision-making during complex and high-impact crisis events.
* Support the wider Enterprise Resilience exercising programme, covering areas such as business continuity, third party and operational resilience testing.
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