What You'll Do
* Championing Change Initiatives: Lead and manage a diverse portfolio of change projects that impact our Supplier Services.
* Facilitate collaborative DCA round tables to discuss and drive change for our clients.
* Own the Change Impact Assessment process for all supplier-related changes, ensuring all risks and outcomes are understood.
* Represent the team in key governance meetings, including the Debt Service Change Board and Connect & Resolve sessions.
* Managing Supplier Operations & Onboarding: Oversee the end-to-end onboarding of new DCAs to our panel and the seamless integration of existing suppliers onto new client portfolios.
* Meticulously maintain and manage the DCA Operations Manuals, ensuring they are always a precise reflection of current processes.
* Coordinate all panel-wide communications, from critical agency broadcasts to requests for client feedback.
* Ensuring Quality & Delivery: Provide crucial support for "Go Live" checks, performing detailed letter and data verifications to safeguard client brand integrity and prevent customer detriment.
What Experience You Need
* Proven experience in a change management or service delivery role.
* A strong command of project management approaches, tools, and the full project lifecycle.
* Deep knowledge of change management principles, methodologies, and best practices.
* Exceptional stakeholder management skills, with the ability to influence and articulate complex messages clearly to a variety of audiences.
* Outstanding communication skills, both written and verbal. You can make the complex simple.
* A natural planner with impeccable organisational skills and a collaborative, team-first mindset.
* Strong analytical abilities and a confident negotiator, comfortable dealing with both internal and external partners.
What Could Set You Apart
* A recognised Change Management certification (such as Prosci, APMG, or similar) would be a significant advantage.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
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