Description Proposed Interview Date: Week Commencing Monday 9 June 2025 Closing Date: Thursday 29 May 2025 Contract Type: Permanent Salary: FC4 £24.890.91 - £27,087.17 (pro rata) Working Pattern: 35 or 15 Hours per week, The hours will either be from 08:00 – 18:30 or 11:30 - 22:00 on a 4 on 4 off basis (35 hours per week) or 17:00 - 22:00 Wednesday to Friday (15 hours per week) Location: Based at Bankhead Central Supporting Statement As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement Job Details These roles are based within the Community Alarms & Out of Hours Team. These are working 35 or 15 hours per week. The hours will either be from 08:00 – 18:30 or 11:30 - 22:00 on a 4 on 4 off basis (35 hours per week) or 17:00 - 22:00 Wednesday to Friday (15 hours per week), shifts are allocated in advance through our workforce management system. In addition, you will be expected to work a share of public holidays, including Christmas and New Year. You will earn a competitive salary of £24,890.91 - £27,087.17 pro rata and have access to a range of benefits including local and national discounts for supermarkets, restaurants, and retail. This role is based within the Contact Centre in the Community Alarms & Out of Hours Team who handle calls for various services including Social Work, Homelessness, Housing & Property Repairs, Environment, Transportation and Community Alarms. This is a Customer Service based role and you will require to be customer focussed and provide excellent customer care whilst dealing with multiple call types including emergency situations. You will be required to attempt to resolve customer enquiries, whether routine or complex, at the first point of contact. The Person You should have experience of providing excellent customer service and have good communication skills which includes written correspondence. You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is essential. You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs. You must also have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and have problem-solving skills. You must have the ability to provide a regular and effective service and display a flexible attitude to work and change with a positive, pro-active approach. Further Information Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information. Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services Directorate Information - Council Department information Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial Alternative Formats - Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk For further information, please contact: Alan Reid at alan-w.reid@fife.gov.uk