Multi Skilled Operative
muir/2nd_1764842865 Posted: 04/12/2025
We are delighted to be working in partnership with Muir Group, who are seeking a talented Multi-Skilled Operative to join their Homes team. This is an excellent opportunity to become part of a respected organisation, delivering high-quality repairs and maintenance services while living the We're Muir values.
Purpose
Deliver efficient, high-quality repairs and maintenance (joinery, plumbing, building) across tenanted properties, empty homes, and planned projects, ensuring excellent customer service and workmanship.
Salary & Package
1. Salary: £36,228 per Annum
2. Pension: 4% employers
3. Package: Van and Fuel Card
4. Hours: 40 hours
5. Location: Muir are based in Chester, their properties cover the North West, we aim to minimise travel as much as possible
6. Holidays: 23 increasing to 26 with service
Key Responsibilities
7. Represent Muir Group positively, following We're Muir values.
8. Complete repairs to high standards, protecting customer property and leaving work areas tidy.
9. Aim for first-time fixes and follow appointment processes.
10. Work safely, complying with Health & Safety requirements.
11. Use mobile technology for accurate, real-time reporting.
12. Resolve routine issues independently, liaising with Team Leader when needed.
13. Work collaboratively across teams and communicate courteously with customers.
14. Participate in emergency call-out rota.
15. Maintain accurate documentation (timesheets, vehicle checks).
16. Manage van stock and liaise with suppliers.
17. Uphold corporate image through professional conduct, uniform, tools, and vehicle care.
18. Identify and report property or safeguarding concerns.
19. Support apprentices and colleagues when required.
20. Attend corporate events and contribute to service improvement.
Requirements
Essential:
21. Qualifications in at least one trades (C&G, NVQ or equivalent).
22. Broad knowledge of multi-skilled building activities.
23. Health & Safety awareness.
24. Computer literacy or willingness to learn.
25. Valid UK driving licence.
26. Strong teamwork, customer focus, and alignment with We're Muir values.
27. Self-motivated, flexible, and able to work alone or as part of a team.
Desirable:
28. Housing sector experience.
29. Knowledge of repairs legislation (incl. Awaab's Law).
30. Asbestos awareness.
31. Willingness to work outside standard hours.
32. Ability to support apprentices and advise colleagues.
33. Understanding of Equality, Diversity & Inclusivity.
34. Empathy and ability to handle difficult conversations.
Personal Attributes
35. Role model for Muir values.
36. Passionate about customer service and continuous improvement.
37. Diplomatic, confidential, and respectful.
38. Champions safe, warm, quality homes.