Our Restaurant Customer Advisors
play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with great product knowledge, including allergies and dietary requirements.
4. Collaborating with your team to maintain the cleanliness and upkeep of your store.
5. Working on the shopfloor and other areas as required, which may include stock work, cash handling, till operations, take-to-car deliveries, stock control routines, and restaurant service — an excellent opportunity to gain diverse skills and experience.
Who we are looking for
* You have a passion for delivering a great customer experience and serving everyone with a smile.
* You have experience in a customer-facing role and a passion for hospitality.
* You work well within a team, build relationships, and enjoy celebrating success.
* You are punctual, well-presented, and bring a positive, hardworking attitude.
* You are eager to learn new skills and gain new experiences.
* You thrive in a busy, fast-paced environment.
* You demonstrate our values at all times: being one team, getting better every day, bringing a smile, living and breathing gardens, and making it work for our customers.
What we offer
* Generous annual leave entitlement, with flexibility to use holidays when you want, requiring limited statutory days off.
* Uncapped discounts across our stores: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
* Access to Wagestream — support your financial wellbeing by accessing earnings before payday, saving for the future, and receiving financial advice.
* Access to Retail Trust — confidential support, virtual GP, free counselling, and discounted retail rewards through our employee wellbeing platform.
* Access to Dobbies Academy — continue your development with our eLearning platform and development programs.
* A thriving culture; our passionate, diverse, and committed team makes it all happen for our customers.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every nation across the UK.
Our passion for gardens and plants is what makes us unique. We showcase this through our own brand and branded products, concession partners, and services, championing garden living all year round.
Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments or meals.
We organize events and experiences to bring communities together and partner with a national charity for fundraising efforts.
We’re committed to being a great place to work. We encourage our colleagues to be their best selves, share wins, and celebrate success — together, we make it work for our customers.
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