About Awaze
Awaze is Europe's largest manager of holiday rental properties, with over 100k units under management across 600 destinations in over 20 countries. Our purpose is simple: to delight owners and guests.
We are passionate about creating unforgettable holidays, and we couldn't do it without our lodge and park owners in our Hoseasons brand. They provide the settings for those getaways, and our role is to help them maximise performance, optimise their portfolio, and future-proof their business.
The Role
We are looking for a commercially focused, data-driven, and customer-obsessed Regional Account Manager to take responsibility for a portfolio of locations within a region.
This is a role where you'll:
* Work in partnership with owners to maximise revenue and commercial performance.
* Lead honest, constructive conversations about performance, pricing, unit mix, pet policies, and features that drive demand.
* Help owners navigate shifting consumer trends and booking behaviours, ensuring they stay competitive and profitable.
* Keep "one eye on the future" — using data and insight to anticipate changes in consumer demand and exploring how technology and innovation can improve the owner experience.
You'll directly manage a portfolio of owners and also have accountability for smaller accounts "desk-managed" within our contact centre. You'll act as a trusted advisor — building long-term relationships, providing insight, and ensuring every owner feels supported and empowered.
Key Responsibilities
• Take full regional responsibility for owners, building strong relationships based on trust and transparency.
• Hold commercial performance reviews with owners, using data to optimise pricing, occupancy, and revenue.
• Advise on portfolio optimisation: unit type, pet mix, hot tubs, features, and other differentiators that influence booking behaviour.
• Conduct on-site visits to review guest experience, ensure standards are high, and maintain (or improve) review scores.
• Partner cross-functionally with internal teams (marketing, distribution, operations) to ensure every park is promoted and presented effectively.
• Mentor and support call centre colleagues managing smaller accounts in your region.
• Use performance data to identify opportunities, course correct where necessary, and deliver actionable insights back to the business.
• Drive owner retention, growth, and re-contracting, ensuring owners see clear value in the partnership.
• Keep informed on market trends, competitor activity, and consumer sentiment, and translate these into actionable insights for owners.
Key Measures of Success
• Revenue Growth – year-on-year uplift across your portfolio.
• Occupancy Improvement – ensuring units are achieving competitive occupancy levels.
• Revenue per Unit (RevPU) – maximising income by optimising pricing and mix.
• Owner Retention & Satisfaction – reducing churn and improving NPS/feedback.
• Portfolio Optimisation – measurable improvements in mix (e.g. pet-friendly, hot tubs, premium units).
• New Unit Growth – onboarding of quality new units that fit our brand promise.
• Re-Contracting Rates – maintaining strong renewal levels across the region.
• Review Scores – maintaining or improving guest satisfaction scores.
What We're Looking For
• Outstanding communication and relationship-building skills – you're confident, approachable, and able to build rapport quickly.
• Commercial acumen and data literacy – you know how to use data and insight to tell a story and influence outcomes.
• Resilience and drive – you're motivated by targets and thrive in a fast-paced, performance-driven environment.
• Forward-thinking mindset – you're curious about trends, innovation, and how technology (including AI) can help us service owners better.
• Strong stakeholder management – able to work across teams and balance multiple priorities.
• A passion for travel, particularly UK holidays; experience in leisure/travel is a plus.
Most importantly, you'll be hungry to learn and grow. This isn't a static role — we're constantly innovating, and we'll support you to develop your skills, broaden your toolkit, and progress your career.
What We'll Give You
• A company car and fuel card to help you stay mobile and connected to your region.
• The opportunity to join Awaze at a pivotal time of growth and investment.
• The support of passionate leaders who want you to succeed.
• Cross-functional development opportunities to broaden your skillset.
• A competitive salary, comprehensive benefits package, and fantastic travel discounts — because we practise what we preach.
At Awaze, you'll be part of a team that delivers outstanding commercial results at scale, while helping owners create unforgettable holiday experiences. If you thrive on data, love building partnerships, and want to shape the future of UK travel, we'd love to hear from you.