Job Description
Band 4: £28,392 - £31,157 per annum (effective date 1st April 2026)
Contract Type: Permanent
Full time hours: 37.5 per week
Join our team in Oncology and make a real difference in patients lives. As a cancer care coordinator, you’ll:
* Support patients and their families following their prostate cancer pathway
* Act as a key contact between patients and clinical teams
* Help improve services and care delivery
We are looking for someone who:
* Communicates with warmth and clarity
* Is organised, proactive and uses initiative
* Has the ability to manage competing priorities and works well independently as well as part of a team.
This is an exciting new role within the department, so if you want to help grow our service and achieve excellent patient care, please apply!
Key Responsibilities:
* Coordinate the necessary assessments, investigations and appointments as part of patients post treatment pathway.
* Coordinate the transfer of care between service teams as directed by protocol and by the clinical team.
* Refer and sign post to the appropriate team for decisions.
* Triage incoming calls from patients and initiate appropriate responses based on clear protocols and frameworks.
* Make pre-planned outbound telephone calls to patients under the guidance of clinical team.
* Contribute to the clinical/quality management team reviews of any issues in relation to the patient pathway.
* Manage own workload, prioritising as necessary.
* Book follow up appointments on PAS and update Somerset Cancer Register where appropriate
* Coordination of SABR MDT
* Attend relevant meetings and MDTs
* Achieve excellent communication with consultants, colleagues and external organisations when providing and receiving complex information.
* Ensure continuity of care through communication, utilising the e-mail system, and other hospital computer systems.
* Follow policy guidelines which impact on own area of work; may be required to comment/input to new or revised policies or procedures within own work environment.
* Provide advice and guidance training in own discipline to new or less experienced colleagues.
* Provide admin support to others within the care group where appropriate.
For additional information please see attached Job description
Qualifications
Qualifications
Essential
* Educated to at least NVQ level 3 or equivalent experience.
* Strong IT skills including Microsoft Office.
Desirable
* Customer service or administrative training
Skills and Knowledge and Experience
Essential
* Experience working in administrative roles, ideally within the NHS.
* Strong organisational skills and ability to manage multiple priorities.
* Cancer and Oncology targets knowledge.
* Ability to work using own initiative and without supervision.
* Excellent verbal and written communication skills.
* Attention to detail and accuracy required.
* Ability to demonstrate confidentiality and trustworthiness.
* A willingness to be flexible and part of a multidisciplinary team.
* Ability to react effectively, responsibly and timely to various demands at a time.
Desirable
* Experience supporting staff or coordinating team activities.
* Knowledge of My Medical Records system.
* Knowledge of Radiotherapy processes.
Additional Information
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.