Company Overview
FluidOne is a leading provider of Connected Cloud solutions, with a £109m turnover and an industry-best Net Promoter Score of 87. Our national fibre network, Platform One, underpins our services across connectivity, cyber security, IT managed services, and more. With 500 employees and a 2-star Best Companies accreditation, we're proud of our culture and customer-first approach.
We support over 2,500 customers, including 200 channel resellers, delivering scalable, secure, and recurring managed services that simplify complex hybrid environments.
Role Purpose
As Client Director – Managed Services & Infrastructure, you will be responsible for driving larger, strategic opportunities across both existing customers and net new prospects, working in close partnership with the Managed Services & Infrastructure sales team and representatives from other verticals.
This is an overlay role: you will not manage day-to-day accounts or renewals, but will instead bring senior-level engagement, strategic insight, and deal leadership to unlock transformational growth opportunities. You will also carry a small portfolio of key accounts, ensuring direct ownership of some client relationships and cross-sell growth.
In addition, if an Account Director (AD) leaves, you may be required to pick up their accounts on an interim basis, ensuring continuity of client leadership and commercial focus.
You will operate at C-suite and board level, positioning FluidOne as a trusted long-term partner, while enabling sales colleagues to expand existing relationships and win high-value new business.
This hybrid role is based in Sheffield, with flexibility for client site visits and remote work.
Key Responsibilities
* Strategic Opportunity Development
* Partner with the Managed Services & Infrastructure sales team to uncover, shape, and win larger opportunities across both existing accounts and new prospects.
* Lead senior-level positioning of complex, multi-service solutions.
* Executive Engagement
* Build and maintain C-suite and board-level relationships within key customers and target accounts.
* Open doors and act as a senior presence in support of sales colleagues during critical deal cycles.
* Partnership with Sales
* Act as a senior overlay to the Managed Services & Infrastructure sales team.
* Provide commercial leadership, industry insight, and executive influence to strengthen bids and account growth strategies.
* Direct Account Ownership
* Manage a small number of strategic accounts directly, accountable for relationship health, cross-sell, and growth.
* Pick up accounts from departing Account Directors if required, ensuring client continuity and retention.
* Account & Territory Growth Planning
* Contribute to joint account and territory plans with sales teams.
* Align client business and IT strategies with FluidOne's Managed Services & Infrastructure capabilities.
* Cross-Functional Collaboration
* Orchestrate delivery, operations, and technical experts to design solutions that address client business priorities.
* Ensure internal alignment across product, commercial, and delivery teams on strategic opportunities.
* Market & Thought Leadership
* Act as a trusted advisor, bringing insight on technology trends and business transformation.
* Represent FluidOne as a senior figure in key customer meetings, industry events, and executive forums.
Ideal Candidate Profile
* Proven success in senior client leadership, account management, or director-level roles within IT managed services, infrastructure, or technology.
* Experience developing and closing large, complex opportunities across both existing accounts and new logos.
* Gravitas to engage credibly at C-suite and board level.
* Strong commercial acumen with a track record of shaping and influencing major deals.
* Strategic thinker with the ability to translate client challenges into multi-service solutions.
* Excellent collaborator and communicator, able to work seamlessly with sales and technical colleagues.
* Highly disciplined, outcome-focused, and proactive.
* Full UK driving license required.
Benefits (Post-Probation)
* Employee Assistance Programme (EAP)
* Life Assurance (3x salary)
* Sodexo Discount Platform
* Complimentary breakfast and refreshments
* 5% company pension contribution
* Generous holiday entitlement + birthday leave
* Half-price internet connectivity
* Ride2Work scheme
Job Types: Full-time, Permanent
Pay: £65,000.00-£70,000.00 per year
Benefits:
* Company pension
* Employee discount
Work Location: In person