Overview
Join to apply for the Manager, Product Support - Galleys role at Collins Aerospace.
Location: Leighton Buzzard, United Kingdom. Job is based at BE Aerospace UK Limited, Nissen House, Grovebury Road, Leighton Buzzard, LU7 4TB. This is a hybrid role with travel up to around 15% (domestic and international) as needed.
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. The organization is focused on solving customers’ toughest challenges and supporting a rapidly evolving global market.
What You Will Do
* Responsible for identifying in-service issues, driving root cause investigations, and developing innovative and practical corrective actions in a timely manner.
* Drive improvement to Customer Scorecards, Key Performance Metrics, and implement and execute standard work.
* Develop and maintain positive customer and supplier relationships through effective communication and by fostering a culture of trust and mutual respect.
* Manage a team of product support professionals and ensure balanced workload, employee engagement and well-being.
* Communicate team needs with leadership across the organization.
* Improve business processes and make recommendations to streamline processes.
* Coordinate with program and engineering counterparts to ensure aftermarket requirements are considered in the development of design changes to enhance customer satisfaction.
* Oversee the Service Bulletin process to implement design changes, inspect for field issues, or address quality escapes in the field; responsible for implementation, effectiveness and cost-conscious retrofit plans aligned with field replacements.
* Manage product support requirements, including tracking operational interruptions, component reliability, removals, repair development, spare asset availability, spare part sales, and warranty financials.
Qualifications And Experience We Would Prefer
* Understanding of the design of aerospace structures and systems.
* Experience defining, tracking, and documenting multi-disciplinary project tasks (schedule, resources, budget/cost).
* Experience in building and delivering technical presentations to internal and external customers, tailoring messaging to executives, OEM partners, and airlines.
* Experience of coaching and mentoring a team and maintaining engagement.
* Ability to influence others regarding policies, practices and procedures.
* If in a management role, experience conducting regular 1-2-1 development conversations and managing team performance.
* Strong understanding of the commercial implications of engineering changes, field issues, and investigations.
* Previous customer support experience.
* Bachelor’s degree in STEM with extensive experience or relevant experience.
* Experience working in the aerospace industry.
* General knowledge of contracts and specification documents; general understanding of aftermarket technical support manuals.
Highly Desirable
* Technical knowledge of galley products.
* Continuous improvement experience with CORE, ACE, Lean, or Six Sigma tools.
* Supplier management experience.
* Advanced degree in a related field.
* Significant relevant experience in aerospace or a similar environment.
Hours and Benefits
Hours of work: 39 hours per week. Core hours: 7.30am to 4.30pm Monday – Thursday; 7.30am to 12.30pm Friday. This role is a hybrid role.
What We Offer
* 25 days annual leave + bank holidays
* Competitive salary
* Fantastic pension scheme
* Private medical cover
* Bonus opportunity
* Car allowance
* Fantastic career development opportunities
* Income protection
* Flexible working hours
* Employee assistance programme, holiday purchase option, cycle to work scheme & other employee discounts
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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