Role: Executive Support Specialist
Location: London, UK
Inside IR35 Contract
Complete Onsite
JOB SUMMARY:
* This vacancy is for an Executive support engineer based 5 days a week onsite at our client’s office on
* London. The role is mostly desktop break fix supporting the senior leadership team.
* This role is client facing so strong stakeholder skills are needed, and it includes being a point of
* contact for the executive support team.
* We are looking for someone who has previous experience supporting executives at an enterprise
* level.
* Minimum of 3 years (desirable 6 years)’ technical experience in providing quality services to the end
* users which includes
* Possess strong communication skills in English both verbal and written.
* Have a collaborative and approachable manner that diagnoses and resolves issues/problems in a timely manner showing tenacity and awareness of the service impact to the customer being supported.
* Act as the primary interface to the customer, to lead and liaise with key contacts in other
* resolver groups to ensure appropriate action is taken to resolve issues.
* Provide both onsite and remote support for AV and specialized applications like Reuters, ensuring minimal executive downtime.
* Proactively resolve issues using tools such as ServiceNow, GenAI bots, and predictive diagnostics.
* Be able to provide a white glove concierge service to all executive users.
* Deliver tailored, empathetic support based on executive user needs.
* Provide information on our customers’ products and services when asked.
* Seasoned in supporting Microsoft and Apple operating systems in an enterprise environment
* Mobile device support (iOS/iPhone/iPad)
* Experience in Mobile Device Management and Mobile Application Management. (iPhone and Android)