* Champion Health and Safety in the workplace, displaying excellent personal safety and challenging others when unsafe behaviour is observed in addition to ensuring that all your reports are aware of and behave in accordance with the company Health & Safety guidelines.
* Lead & engage in regular team meetings to discuss project progress and identify problem resolutions, where support is required and ensure that your team holds regular client meetings to monitor progress and identify any difficulties.
* Meet regularly with the relevant departments to monitor and collaborate on progress and provide and implement flexible solutions to engage the team to achieve deadlines as required.
* Develop and improve the RACI matrix on an annual basis to ensure that the matrix is appropriate and accurate to suit business needs.
* Professionally manage your teams’ live projects and delegate, support, motivate and adhere to all company procedures to ensure successful completion of projects.
* Engage with the detailing team to support the client’s expectations to achieve deadlines.
* Support your team with lead times and collaboration with operations to ensure lead times are achievable.
* Ensure the relevant project Detailer/s issue accurate construction drawings prior to delivery of product to site.
Fixing and product installation guides must be sent with these drawings and that relate to your project specific needs within your attachments.
* Actively monitor and amend Product Delivery Dates to suit Client Programme.
* Quantify, Order and Control Brick Requirements for all projects using your initiative and decision-making skills to avoid delays or discrepancies from your client.
* Ensure all variations affecting costs are advised to the client, then quoted and claimed.
* Ensure that you and your team update the future orders project database daily to ensure all figures reported are accurate and that you prioritise your teams’ workload accordingly. An accurate six week forecast is imperative to allow for production planning, although the aim should be for an accurate six month forecast.
* Control carriage charges for all projects by recording and recovering previously unforeseen additional costs from the client.
* Produce reports and presentations as required for projects, detailing variations between invoice and quote value.
* Manage projects in a manner which prevents customers from making claims for delays on site and take accountability in terms of any issues with delays.
* Ensure you and your team are able to provide basic calculations to the current standard for all products specified. If necessary, seek assistance from the dedicated Structural Engineering team.
* Produce operation and maintenance manuals in conjunction with the project Detailers and Structural Engineers when requested by clients.
* Answer technical phone queries within 3 rings and with the highest level of technical and customer service.
* Attend occasional office and site visits to develop customer relationships, solve technical issues and develop product design. Provide detailed written reports to all attendees following any such meetings.
* Instil and uphold a customer comes first service culture for both internal and external customers.
* Ensure your team produce project progress reports and issue these to clients on a regularly.
* Develop client relationships and keep communication lines open. Regular contact with client site representatives is critical.
* Record and monitor all customer service issues providing evidence, in report format, at the end of all projects including any additional costs incurred as a Company.
* Coach team members and customers including product presentations as a training aid.
* Conduct site installation training sessions for customers when required and ensure project engineers are suitably trained.
* Support the office team to exceed individual, team and Company targets.
* Meet the minimum performance criteria as per your salary banding
* Carry out regular inductions, reviews and line management responsibilities for your direct reports.
* Demonstrate effective use of the 6 Agreements of Collaboration.
* Changes in market conditions and business environment may require the role holder to undertake other reasonable tasks related to the position.
Key Skills and Competencies
* Proficient administration and IT skills.
* Project Management experience.
* People Management / Leadership experience
* Technical proficiency in detailing, understanding of accurate and detailed drawings for approval, production and construction phases.
* Client and stakeholder management, including technical customer service.
* Cost management.
* Leadership and influencing skills to drive a culture of continuous improvement.
* Ability to conduct presentations and training sessions.