Description Responsible for effective delivery of Datacentre activities. This will include sparing/logistic support to the datacentre team, break-fix tasks, includes hardware, network, cabling and supporting installations in an Oracle Cloud Infrastructure (OCI) datacenter. You will communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams. Resolving onsite logistical escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. Provide business hours site coverage for Oracle OCI datacenter sites. Responsibilities Effective delivery of Datacentre activities. This will include sparing/logistic support to the datacentre team, break-fix tasks, includes hardware, network, cabling and supporting installations. Works primarily at an Oracle datacenter in a “mission critical operations” environment Business Hours commitment with flexibility as support on multiple sites within local region. Which means a driving license and the ability to reach the datacenter site within 60 mins is beneficial. Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations, logistic teams and 3 rd parties) Understand internal customer problem and provide technical solution in timely manner Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software Execute small projects on your own and work with your manager in planning and executing larger scale projects. Provide sparing/logistic support to other members of the datacentre team Rack scanning Audits (parts, racks, cycle counts etc) RMA processing Part transfers Shipping and receiving parts Preform white glove delivery escort duties Work within a ticket-based environment. Be aware of, and abide by, Ticket processes and protocol, including OCI Change Management rules. Able to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery in accordance with internal polices and service level agreements. Using provided tools to do proper and timely internal reporting. This is intended to be a career development role to higher technical positions within the datacentre environment Working as part of a multi-disciplinary team without friction Qualifications Career Level - IC1